Privacy Policy

Last updated: April 12, 2026

Data Controller

The data controller is Giorgia Gamba, P.IVA IT03986200040, loc. Ruè - Via San Michele, 18, 12050 Lequio Berria (CN), Italy. Email: giorgia@doi-fagnan.it

Data We Collect

We collect the following data through our website: browsing data via Google Analytics (anonymized IP, pages visited, device info), chat messages via Chatwoot live chat, and booking information processed through Smoobu. We do not collect data beyond what is necessary for these services.

Legal Basis

Analytics and chat: your consent (Art. 6(1)(a) GDPR). Booking processing: performance of a contract (Art. 6(1)(b) GDPR). We only activate analytics and chat services after you give consent via our cookie banner.

Cookies

  • Essential: Your cookie consent preference is stored in your browser's local storage.
  • Analytics (requires consent): Google Analytics uses cookies (_ga, _gid) to understand how visitors use our site. IP addresses are anonymized.
  • Chat (requires consent): Chatwoot live chat uses cookies to maintain your chat session.
  • Booking: The Smoobu booking widget may use cookies necessary for the booking process. These are essential for our service.

Third-Party Services

Google Analytics (Google LLC, USA — data transfer under EU-US Data Privacy Framework), Chatwoot (chat support), Smoobu (booking management), OpenStreetMap (maps, no tracking), Google Fonts (font delivery).

Your Rights

Under GDPR, you have the right to: access your personal data, rectify inaccurate data, request erasure, restrict processing, data portability, and object to processing. To exercise these rights, contact us at giorgia@doi-fagnan.it. You may also lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali).

Data Retention

Analytics data is retained for 14 months. Chat transcripts are retained for 12 months. Booking data is retained as required by Italian tax law.

Changes to This Policy

We may update this policy from time to time. The latest version is always available on this page.